fundr Limited — FSP1007390 — New Zealand
fundr Limited is committed to providing you with a high standard of service. If something goes wrong or you are dissatisfied with our service, we want to hear from you so we can put things right.
As a Financial Services Provider registered under the Financial Service Providers (Registration and Dispute Resolution) Act 2008 (FSP1007390), we are required to have a complaints process in place and to be a member of an approved dispute resolution scheme.
In the first instance, please contact Nick Sevta directly. Most issues can be resolved quickly through a direct conversation.
Please provide as much detail as possible about your complaint, including what happened, when it happened, and what outcome you are seeking.
We will acknowledge your complaint within 2 business days of receiving it. We will investigate your complaint thoroughly and aim to provide you with a written response within 20 business days.
We will work with you to reach a fair and reasonable resolution. If we are unable to resolve your complaint to your satisfaction, we will explain the reasons why and advise you of your right to escalate to our dispute resolution scheme.
If we are unable to resolve your complaint within 40 working days, or if you are not satisfied with our response, you may refer your complaint to our approved dispute resolution scheme:
FSCL is an independent, not-for-profit dispute resolution scheme approved by the Minister of Consumer Affairs. Their service is free to consumers.
Website: fscl.org.nz
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Post: PO Box 5967, Wellington 6145
Please note that fundr is a broker — we act as an intermediary between you and lenders. If your complaint relates to a decision made by a lender (such as a declined application or loan terms), we will assist you in escalating that complaint to the relevant lender directly.
Last updated: April 2026